+61 406 930 699 glyn@keystoneskills.com.au

Terms and Conditions Keystone Skills

Terms & Conditions




Hi there!

This website, http://www.keystoneskills.com.au, is owned and operated by Glyn Conlon ABN: 53821301847. If you have any questions or need further information, please contact me:

Glyn Conlon

Office Address: Graylind Close Collaroy NSW 2097

Postal Address: P.O. Box 651 Narrabeen NSW 2101

Email: glyn@keystoneskills.com.au

Phone: 0406 930 699

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.



On this website, you will find blog posts, articles, guides, hints, tips and information about improving your communication skills, relationships, well-being and personal development. This information is provided solely for your education and guidance.



I take lots of care to ensure that the information and guidance I provide is accurate and high quality. However, information obtained here should never be a substitute for specialist advice adapted to your unique situation. Any testimonials or results that I share are not guarantees, but simply reflections of results that have been achieved by others in the past. Any claims made regarding actual self-development, progress, results and success can be verified upon request. I may modify the information shared on this site at any time, including altering or deleting it without notice.


You are fully responsible for any action you take based on the information found on this website and understand that no professional relationship is formed between us until you engage me to work directly with you. All of the guidance provided on this site is generalised information only, not specific advice. Your level of success in attaining any of the results claimed in my materials depends on the time you devote to the program, ideas and techniques that I share, and your knowledge and personal skills. Since these factors differ between individuals, I cannot guarantee your success in any way. Nor am I responsible for any of your actions.  Please use your common sense, conduct your own enquiries and if you have any doubts about whether a particular program, idea or technique is suitable for your situation, contact me or a trusted adviser before proceeding.


I am not responsible for viruses or any other damage which might occur as a result of downloading material from this site or from emails and any other forms of contact.


From time to time I may link to external sites, information or resources. These links are provided in good faith and I believe they are relevant and helpful. However, I have no control over and am not responsible for the content of any external sites that may be linked.




From time to time I may choose to allow advertisements from third parties to be displayed on this site. I accept no responsibility for the content of any advertisements that are displayed and have no part in or responsibility for any transaction entered into between you and the external advertiser. If you are accessing an external site through an advertisement, please make sure that you familiarise yourself with their terms and conditions as they are not covered by my policies and I have no control over them.


The information made available through my emails and website, whether in verbal, electronic or hard copy formats, is not intended to be a substitute for professional medical advice, diagnosis, or treatment. You must take responsibility for your own well-being and  seek the advice of a qualified health provider with any questions or concerns you might have regarding a potential or actual medical condition, or when making a decision about any particular product. You should never disregard professional medical advice or delay in seeking such advice at any time, regardless of any information or message you interpret as coming from me personally or from my website.

I do not make any promises or representations regarding the information of this website. You agree that you rely on this information entirely at your own risk. You must act responsibly, conduct your own research and enquiries and make a fully informed decision before choosing to act on any of the information that I provide.

Intellectual Property



The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without my written consent. My content may be used for personal, non-commercial use only. Content may not be sold or copied without written permission. However, you are welcome to share my content freely on social media so long as you acknowledge me as the source and link back to this site (www.keystoneskills.com.au).



Any course material or emails remain my property. Material downloaded or recorded is for the specific use of the individual enrolled and should not be reproduced or sold without my written permission.

Payment Terms

I accept payments through PayPal and Direct Deposit. My policy is to require payment in full and in advance of delivering a service or product unless a payment plan is requested.




Payment is due one week prior to the commencement date for the program.

Payment plans may be negotiated on request.

If you decide that the program is not suitable for your current needs, you agree to contact me about your concerns within 7 days of the program commencement date. If we cannot reach an agreement, I will refund your payment less 30% for administration fees. All material provided to you remains confidential and must be returned or electronic copies destroyed. It may not be shared with anyone else.


For all in-person services:

  • A 30% holding deposit must be paid at the time of booking. In the case of multi-party sessions, the invoice will be sent to the person booking the appointment.
  • The balance of the payment is required at least 48 hours before the scheduled appointment time.
  • If the appointment time is less than 48 hours from the booking time, immediate payment of the whole amount is required.
  • If proof of payment in full is not provided at least 6 hours before the scheduled appointment, the appointment will be cancelled. You must provide proof of payment in full before the appointment will be rescheduled.




A one-off Pre-Mediation Session with me is a pre-requisite for all people taking part in all mediations (supported conversations).

Pre-Mediation Sessions are $90 per session per person.




If you can’t make your appointment, please contact me immediately. I charge a $25 fee if you provide less than 12 hours’ notice. This is to cover my costs in holding that appointment time for you and preparing for our meeting. The appointment will be rescheduled within 2 -10 days (excluding Sundays).

If you fail to attend an appointment AND fail to attend the rescheduled appointment (whether face to face or for services delivered online) you will forfeit your fees for that appointment.

If you decide to cancel an appointment and not reschedule, please contact me immediately. I will refund your payment less 30% administration and preparation fee. If you provide less than 12 hours notice, I will charge a $25 fee (in addition to the 30%) to cover my preparation time.

If multiple parties are involved, these fees will be charged to the party responsible for the rescheduling or cancellation, unless the parties agree otherwise.


Payment Plans are available on request for services booked at least four weeks in advance and for multiple session packages. They incur a 20% additional cost added to the Paid in Full amount and split over the agreed period. All payment plans are to be completed on or before the final delivery of the required services or products.

Shipping and Delivery



A single book purchase will incur a flat postage and handling charge of $7.50. Thereafter postage and handling will be adjusted for each item ordered according to weight. I guarantee a delivery of 5 days when products are in stock. If in the event that an order is lost in transit, the order will be replaced and dispatched at no charge to the customer.



Each consult is delivered via Skype or Zoom and instructions for accessing these platforms will be given to each participant prior to our session. When considering the physical and mental preparation for each appointment, you are requested to remember the importance of mutual respect, and to find a quiet place where you will experience minimum disturbance or distraction.

You will be provided with:

  • A client information form. This must be completed and returned before the first appointment.
  • An opportunity to discuss any questions before your first appointment.
  • A client agreement form which must be completed and returned before the first appointment or implementing any purchased service.
  • A “What to expect” handout for all Supported Conversations. This must be read prior to any parties being interviewed or before any pre-mediation event.

Returns Policy


I do not offer a refund to clients who simply change their mind about a purchase. However, if you find yourself in this situation, I will meet with you to discuss your concerns and attempt to negotiate a win/win solution.


For a product, minor faults could include a defect or fault, or the wrong item being sent out, or minor damage occurring in transit. A full replacement will be sent at no charge.

In the case of an electronic download or a PDF that refuses to open, or a link that expires while the client’s internet is down, the product will be made available again or the time frame for download will be extended in relation to the lost service or missing piece of information.

In the case of the internet cutting out half-way through a call, another call will be scheduled within 2 – 10 days (excluding Sundays).

If I am ill or cannot attend an appointment, I will reschedule our call within 2 – 10 days (excluding Sundays). If the illness continues beyond what we mutually consider to be a reasonable period, a full refund will be given.


All products or services will be handled with proper care and skill. If something outside human control has intervened to cause a problem, please contact me within a reasonable time frame and we will aim to negotiate a win/win solution.

If a product is confirmed faulty a full replacement will be made and shipping, postage and handling will be fully paid once again.


If you wish to cancel a service where some or all of the services or products paid for were not provided, an amount attributable to the services or products not provided will be refunded in full. If a client or customer cancels a contract that has been partly performed, you will receive a full refund on the undelivered component.

Visitor Information


Any blog comments that are, in my opinion, disrespectful or unacceptable will be deleted from the public domain and any places of public view at my sole discretion.


I am not responsible for and do not endorse the content of any posts on Keystone Interaction Skills’ website or Facebook site arising from contributors, affiliates, collaborators or joint venture relationships that express the views and opinions of the poster.

These are not necessarily the views and opinion of myself, or in alignment with the views and values of Keystone Interaction Skills. I will make every effort to ensure that information presented on the sites that I manage represents fair reasonable opinions and offers.



Keystone Interaction Skills is based in Sydney, New South Wales, Australia and the laws of that jurisdiction govern this agreement and any disputes arising under it.

The location of our head office is in Collaroy, New South Wales.

P.O. Box 651 Narrabeen NSW 2101.

P: 0406 930 699

E: glyn@keystoneskills.com.au